Frequently asked questions

Car detailing goes far beyond a simple wash. It's a comprehensive, deep-cleaning process that restores and protects every surface—exterior and interior. We decontaminate paint, polish, correct imperfections, steam-clean seats, protect surfaces, and ensure your vehicle looks like new.

The duration depends on the vehicle type, its condition, and the package you choose. A full detailing service can take 4 to 8+ hours for average-sized cars. Larger vehicles like trucks, caravans, or heavily soiled ones may require more time.

For optimal maintenance, we recommend a full detail every 2 to 4 months. Daily drivers or cars in harsh conditions: every ~2 months. Occasional use or garage-kept: every 4 months. Regular lighter washes and protective coatings in between can prolong results.

Yes, please. Remove valuables or personal items to allow us full access. We do our best to secure your belongings if left inside, but we prefer a clear cabin to deliver the best outcome efficiently.

Not when done correctly. At Custom Shine, we use industry-standard techniques and premium products. We perform unclogging, clay bar treatment, and polishing carefully to avoid harming the paint. Our team knows how much abrasion is safe.

Absolutely. We offer safe sticker removal using heat, adhesive-safe solutions, and expert techniques to lift decals without scratching, peeling, or harming your vehicle's finish.

We offer a range of protection services: Paint protection (ceramic coatings, sealants) and interior protection (fabric, leather, vinyl guard). The right coating helps block UV rays, stains, and general wear.

Yes, we specialise in truck detailing (small/medium), caravan detailing, and off-road vehicle detailing. We have the tools, experience, and techniques for these larger vehicles.

You can book via our website (Booking page), call (03) 9783 1222, or email frankston@customshine.com.au. Our team will confirm your preferred date and time.

No problem. Let us know when booking, and we'll prepare accordingly—whether you have custom wraps, decals, lifted suspension, or special trim. Our team adapts to unique needs safely.